Blog
Customer success, in practice.
Practical writing for B2B SaaS founders: hiring your first CSM, onboarding, churn and renewals, from 15 years of building customer success at high-growth startups.
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Hiring the First Customer Success Manager: What to Do First
Most first CSM hires fail because there is no system waiting for them. Here is what to put in place before you post the job.
How it starts
Start with a 30-minute conversation.
If it’s a fit, you’ll receive a detailed proposal within 48 hours.
Book a 30-minute call