Customer success, built in 30 days.
A complete CS framework for B2B SaaS: onboarding, health scoring, renewals and reporting. Built on your stack, handed to your first CS hire, ready to scale.
Sales scales early. Retention falls behind.
After a raise, sales and product get the first hires. Onboarding and renewals fall to founders and AEs, and churn shows up late. We put the retention system in place first.
We build it, document it and hand it off.
CRM or CS platform configured, customer lifecycle designed, playbooks written. Then we help you hire the CSM who runs it.
Proven at early-stage SaaS companies in
Start small. Build what matters.
CS Audit
Onboarding, retention risk and tooling review. A prioritized plan with the three highest-impact fixes.
CS Foundation
Onboarding playbook, health scoring and alerts, renewal and expansion process, CRM or CS platform configured.
Fractional Head of CS
Ongoing CS leadership: health reviews, renewals, key accounts, executive reporting and your first CS hire.
Built to run without us.
A working system
Onboarding, health scoring and renewals live in your current stack.
Clear runbooks
Repeatable playbooks and templates for every process.
A hiring plan
Scorecard, interview guide and benchmarks for your first CSM.
Start with a 30-minute conversation.
If it’s a fit, you’ll receive a detailed proposal within 48 hours.
Book a 30-minute call